Online Privacy Policy

Privacy: Our Commitment To You

At Swale Back Pain Clinic, we aim to build long lasting relationships with our clients, based on individual healthcare plans, information provided through consultations and trust and respect of our community of clients. When you visit or talk to us online, on the phone or indeed in person, we will collect personal information which we use and share as necessary to manage our clinic efficiently and legally. We also use it to get to know you, build our relationship with you and ensure your ongoing care and rehabilitation. This in turn allows us to give you a truly personalised individual experience wherever, whenever, and however you interact with us and rest assured that we never sell your personal information.

The policy was most recently updated in January 2025.

Swale Back Pain Clinic Privacy Policy

Data Protection Law:

When we refer to 'data protection law' in this policy, we mean the law that currently applies in the UK and Europe: The UK Data Protection Act 2018 and its local equivalents, the General Data Protection Regulation (‘GDPR’) and UK GDPR, The Privacy and Electronic Communications Regulations, and all applicable supporting law and regulation.

Swale Back Pain Clinic is committed to protecting the privacy and confidentiality of our clients' personal information. This policy explains how we collect, use, and disclose your information, and outlines your rights regarding your data. We are committed to complying with all applicable data protection laws and regulations, including General Data Protection Regulation (GDPR).

1. Information We Collect:

We collect information about you that is necessary to provide you with the best possible care and service. This may include:

1. Personal Information: Your name, address, date of birth, contact details including phone number, email address, emergency contact information.
2. Health Information: Your medical history, current health conditions, medications, allergies, treatment plans, progress notes, test results, and other health-related information you provide to us.
3. Financial Information: Your insurance details, billing information, payment history.
4. Demographic Information: Optional information such as ethnicity, gender, and preferred language.

2. How We Use Your Information:

We use your information for the following purposes:

1. Providing Healthcare Services: To diagnose your condition, develop treatment plans, provide medical care, and monitor your progress.
2. Communication: To contact you regarding appointments, treatment updates, billing information, and other important matters related to your care.
3. Administration: To manage our records, process payments, and comply with legal and regulatory requirements.
4. Quality Improvement: To analyse data to improve our services and patient care. This data will be anonymized where possible.
5. Research: We may use your information for research purposes if you provide your explicit consent. Your information will be anonymized and handled with strict confidentiality.

3. Disclosure Of Your Information:

We may disclose your information to the following parties:

1. Healthcare Professionals: To other healthcare providers involved in your care, such as specialists, therapists, and third party affiliates.
2. Insurance Providers: To process insurance claims and verify coverage.
3. Legal Authorities: If required by law, such as in response to a court order or subpoena.
4. Business Associates: To third-party service providers who assist us with administrative tasks, such as billing and IT support. We ensure these providers are contractually obligated to protect your privacy.
5. With Your Consent: We will not disclose your information to any other party without your explicit consent.

4. Your Rights:

You have the following rights regarding your personal information:

1. Access: You have the right to access and review the information we hold about you.
2. Correction: You have the right to request that we correct any inaccuracies in your information.
3. Erasure: In certain circumstances, you have the right to request that we delete your information.
4. Restriction Of Processing: You have the right to restrict the processing of your information in certain circumstances.
5. Data Portability: You have the right to receive your information in a portable format.
6. Withdrawal of Consent: If you have provided consent for the use of your information, you have the right to withdraw your consent at any time.
7. Complaint: You have the right to lodge a complaint with the General Data Protection Regulation authority.

5. Data Security:

We take the security of your information very seriously. We have implemented appropriate technical and organisational measures to protect your information from unauthorized access, use, or disclosure. These measures include access controls, encryption,and secure storage.

6. Data Retention:

We retain your information for as long as necessary to provide you with care, comply with legal requirements, and fulfill the purposes outlined in this policy.

7. Changes To This Policy:

We may update this privacy policy from time to time. Any changes will be posted on our website and will be effective immediately.

8. Contact Us:

If you have any questions or concerns about this privacy policy or our handling of your information, please contact us at:

Swale Back Pain Clinic

The Coach House, London Road, Faversham, Kent ME130RH

01795 720326

clinic@swalebackpainclinic.co.uk

Effective Date: 06 January 2025